A real mess

One of my favorite commentary writers for The Chronicle Review, Kevin Carey, raises the question "why are so many things in higher education complicated and ineffective at the same time?" He discusses the way that bureaucratic fixes are applied spontaneously and haphazardly to anything from financial aid applications to college cost reform programs.  Carey offers the metaphor of kludges ("a quick and dirty software patch designed to fix an immediate problem").  These layers of kludges create a nightmare, especially for financial aid applicants.  

"The Kludging of Higher Education", The Chronicle Review